Publix, Publix, Publix....I grew up with you when you were a 150 store chain, when old man Jenkins was still around, when sweat and hard work and doing customer service better than any other store out there was the driving mandate.
Today I chose (please remember this important part, we "choose" to shop here) to go to Publix on the wey in to work. I wanted to get some postage stamps which they sell at customer service desk and I wanted to pickup some more coffee and a danish for the office. I walked in the door at 7:50am. I know the store does not "open" till 8am, but this is Sebring and the retirement capitol of the world so they usually open around 7:15-7:30 to let the old folks in since they all wake up at 5am for some reason. So I stroll thru, grab the danish, grab the coffee and head up front. The one lane that is open has 5 people in line for it. I head for the customer service desk since they have the stamps and they can check you out at the same time. There is one lady in line getting a Western Union money transfer, a mother and young child behind her, and then me. There are also 8 Publix employees standing there waiting for the electronic time clock to hit 8am so they can punch in. Back in the day when I worked at Publix the time clock was not in public view AND if there were 8 of us standing there AND there were customers backed up on the registers, the manager or customer service cashier would tell us to punch in and get out there and help the customers. But today instead of telling the 3 cashiers and 5 bagboy-stockboys to clock in, the cashier kept fussing with the money transfer. Then the lady in front of me asked "Can you open another line?" the cashier replied "They will be out in a minute". The lady in front of me then jumped over to the express lane and waited for the cashier to punch in 3 minutes later and then grab her cash drawer and head over to open the lane. As soon as the lady left the customer service cashier rolled her eyes and said loud enough for me to hear "We are not even OPEN until 8AM". I about fell over at this point. At this point she finished the money transfer and then rang me up and I left. My problem with this WHOLE situation is, your manager CHOSE to open early, and they do this on a regular basis. I CHOSE to come to your store, and spend my money there, but if I am going to see that we are a burden to you because we expect Publix level service when the doors are open, then I will take my money and go look for another store to see if they want to welcome me to their store.