Thursday, December 20, 2007

Publix-customer service rant....

Publix, Publix, Publix....I grew up with you when you were a 150 store chain, when old man Jenkins was still around, when sweat and hard work and doing customer service better than any other store out there was the driving mandate.

Today I chose (please remember this important part, we "choose" to shop here) to go to Publix on the wey in to work. I wanted to get some postage stamps which they sell at customer service desk and I wanted to pickup some more coffee and a danish for the office. I walked in the door at 7:50am. I know the store does not "open" till 8am, but this is Sebring and the retirement capitol of the world so they usually open around 7:15-7:30 to let the old folks in since they all wake up at 5am for some reason. So I stroll thru, grab the danish, grab the coffee and head up front. The one lane that is open has 5 people in line for it. I head for the customer service desk since they have the stamps and they can check you out at the same time. There is one lady in line getting a Western Union money transfer, a mother and young child behind her, and then me. There are also 8 Publix employees standing there waiting for the electronic time clock to hit 8am so they can punch in. Back in the day when I worked at Publix the time clock was not in public view AND if there were 8 of us standing there AND there were customers backed up on the registers, the manager or customer service cashier would tell us to punch in and get out there and help the customers. But today instead of telling the 3 cashiers and 5 bagboy-stockboys to clock in, the cashier kept fussing with the money transfer. Then the lady in front of me asked "Can you open another line?" the cashier replied "They will be out in a minute". The lady in front of me then jumped over to the express lane and waited for the cashier to punch in 3 minutes later and then grab her cash drawer and head over to open the lane. As soon as the lady left the customer service cashier rolled her eyes and said loud enough for me to hear "We are not even OPEN until 8AM". I about fell over at this point. At this point she finished the money transfer and then rang me up and I left. My problem with this WHOLE situation is, your manager CHOSE to open early, and they do this on a regular basis. I CHOSE to come to your store, and spend my money there, but if I am going to see that we are a burden to you because we expect Publix level service when the doors are open, then I will take my money and go look for another store to see if they want to welcome me to their store.

Sunday, December 2, 2007

Easy pork tenderloin

It is hard to screw up pork tenderloin, but here is an easy recipe that some of you might recognize parts of.

Take your pork and rinse and pat dry. Take plain yellow mustard and rub the tenderloin all over with a generous amount. Take equal parts of McCormicks Pork Rub or similar seasoning and mix it with brown sugar. Coat the entire pork with the rub-sugar mix and place it in a baking dish. Throw it in a 375 oven for about 30-40 minutes or until it reaches 165 degree's inside temp. You can baste it a couple times. When it is done cooking, pull it from the oven and put it on a plate and let it rest. Take all the juice from the baking dish and scrape any good scrapings off the bottom of the pan. Put it all in a sauce pan and bring to simmer and splash in some good red wine, let it simmer the alcohol off for 5-10 minutes and thicken up a little. Slice the pork, drizzle a little sauce and enjoy!

Saturday, December 1, 2007

Christmas Song List

Songs from the best Christmas song list. If you disagree you are a Grinch!

The christmas song
Little Drummer Boy
All I want for Christmas is You
Happy Christmas
Its the most wonderful time of the year
Blue Christmas
Do you hear what I hear
Let it snow, Let it Snow, Let it Snow
Santa's beard
Silver bells
Sleigh Ride
White Christmas
Rock around the christmas tree
In Elxelcius Deo
Auld Lang Syne
Holly jolly Christmas
Santa Baby
Grandma got runover by a reindeer
Make it feel like christmas
Jinglebell rock
Saint Nick
Mr Grinch

Pancakes and Christmas Music....

Went on a ride to DeLeon Springs State Park and had breakfast at the Old Sawmill Grill. The CFLRiders motorcycle group had about 10-12 people ride from the southside of O-town up to Deland vie the scenic route. I left Sebring at 6:30 am and got to the Panera meeting place at 8:15 without any problems except for seeing a mega roadkill on the side of the road. The carcass was a LARGE wild boar that was about 5 feet long and probably would tip the scales at 250-300 pounds. Luckily someone else had the honor of hitting him, but he was still laying on the side of Hwy27 and everytime I see one I am glad it was not me that was cosmically chosen to be the one to send the boar on to the great pig pen in the sky. That would hurt on a motorcycle.

After meeting up and rolling out, we had a nice ride thru Winter Garden, Oakland, Mt. Dora, and the western rural side of Orlando. We also rode around Sugarloaf mountain(?) which is the "butt kicker" on the Hilly Hundred Bicycle wide in the Clermont. We saw probably 20-30 bicyclist out in groups this morning. It is kind of funny because a lot of cyclist in Central Florida say that Sugarloaf is a monster, but when you look at any of the hills or mountains in GA or the Carolina's, Sugarloaf is a warmup ant hill. I guess it is what you are used to.

We rolled into the state park after about 90 miles and settled in to our tables after a 10 minute wait. Each table seats 6-8 people and they have two griddles built into the center of the tables. They bring out pitchers of batter and spatula's and you are in charge of cooking up your own pancakes. They have wheat and white batter and then little dishes of chocolate chips, blueberry's, pecans and other toppings. The building this is housed in is an original saw mill they preserved and turned into a restaraunt and there are only 8-10 tables total in a small area, but it is rustic and "antique" and a pretty cool atmosphere. The pancakes were good, but since I am a Iron Chef when it comes to pancakes, I think their batter was a little too heavy, it could have used a little more baking soda and powder which would make more bubbles and a lighter fluffer pancake when cooked. But the taste was good and I put away 4 or 5 or maybe 7 pancakes by the time we threw in the towel and called it quits.

After rolling out and taking a short walk and shooting the gossip bull for a little while I saddled up and rolled south. Stopped in to see a friend in Orlando for a while and then got back to Sebring around 7pm. Even after the stack o' flap jacks I destroyed, by the time I got back in town I was starting to get a little peckish so I stopped in to the CaddyShack for a snack and they had the full Christmas decor going with lights, tree, wreaths and Christmas music going. So After grubbing up I came home and pulled out the IPod and cranked up my good friend Christine's Christmas Music Compilation, ran the A/C down to 71 degrees to make it feel a little cool and Christmasy. So after 23 of the best Christmas tune's I am officially in the holiday mood. Although a little shot of snow would really help. So thanks to Christine for the Christmas tune's and the cheer, thanks to the sawmill for good food and a good time with friends, and thanks the big man above for a beautiful day and a great ride.